RSSB2785 - In service pilot of the T1135 operational decision-making tool Assessing performance and customer impact - Supplier Engagement Event Monday 18th March 13:00 - 14:00

RSSB is holding a supplier engagement event on Monday 18th March regarding "RSSB2785 - In service pilot of the T1135 operational decision-making tool Assessing performance and customer impact".

Should you wish to attend please email the following email address by COP Friday 15th March: Shareditt@rssb.co.uk -- In service pilot of the T1135 operational decision-making tool: Assessing performance and customer impact IMP-T1135 WP-04 The draft research specification that follows, outlines RSSB's proposed research to assess the performance and customer impact from implementing an operational decision support tool.

A pre-tender suppliers meeting has been arranged for 18 March 2019 at 13:00 - 14:00, at the RSSB offices in Moorgate, London.

The purpose of this meeting is to: • Provide an outline of the project proposal • Provide interested suppliers an opportunity to discuss, understand and inform the research specification Suppliers should be prepared to discuss the following: • What data and information would be required to provide best possible estimates of the performance, service disruption and customer benefits and impact, from taking a different approach to operational decision making? • A list of proposed measures is provided in Appendix A - what measures do suppliers see as essential, missing, or unnecessary to this work? • What are the challenges and barriers to delivering this work?

What enablers would support successful delivery of the project? • What is the suppliers estimate of effort required to deliver the project?

Suppliers wishing to attend in person or by dialling into the meeting should contact Shareditt@rssb.co.uk to confirm arrangements.   1 Background Operational decision making can be described as 'the art of making things happen', moving people and goods around the railway network in the safest way possible.

There is a concern at senior levels of the rail industry that operational decision making has become undervalued in recent years, which may adversely affect train performance and impact on whole system safety risk.

RSSB research T1135 Development of an operational decision-making model for abnormal working, aimed to investigate the current state of decision-making training for front-line staff and managers in the GB railway industry, and determine what additional support could help staff to make more effective operational decisions.

T1135 examined whether a decision-making tool, as used in other safety-critical sectors such as aviation and the emergency services, might be a viable aid for rail staff.

The research developed a decision-making tool and training package to support and improve front-line operational decision making.

For an overview of the tool, see Appendix B.