GB-London: V&A Customer Experience CX Standards
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on.
The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences.
It will also create a consistency of service across all visitor-facing teams at all our London based sites.
We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024.
Please download the Brief from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z
What the supplier must deliver
The customer service standards will define 'what
The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Victoria and Albert Museum, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- 962890f6-b00d-4eb2-8739-0e4e7d2e8601
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP801016953
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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