RFP QuestBeta
Awarded · ResultStage · contract

Valuation Office Agency

Professional Services: Support Initial Beta Stage NDR Reforms Programme

IT ServicesCPV 72224000
Value£2.5m
Awarded14 Mar 2024
Published12 Apr 2024
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£2.5mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

The brief

The VOA is undertaking a new transformation programme, Business Rates Review programme, that will deliver a key Government commitment, announced by the Chancellor in the Autumn Budget, to reform the operation of the business rates system.

This focuses on non-domestic ratepayers.

The NDR Reforms Programme requires the continued support of a service delivery partner to lead on all aspects of service delivery for the programme and in particular to continue the work to iterate the E2E customer journey and blueprint post GDS service standards, following Alpha exit.

The requirements post-Alpha will be a continuation and build on the existing deliverables as part of initial Beta stage.

The service delivery support is integral to the NDR Reforms programme's deliverables.

As part of the GDS service standard, it is a requirement for all agile programmes to have a service blueprint and E2E customer journey and design.

VOA will not be able to fulfil this requirement to achieve value for money without the external expertise which we are hugely reliant upon.

Key requirements

What the supplier must deliver

01

The VOA is undertaking a new transformation

The VOA is undertaking a new transformation programme, Business Rates Review programme, that will deliver a key Government commitment, announced by the Chancellor in the Autumn Budget, to reform the operation of the business rates system.

02

The NDR Reforms Programme requires the continued

The NDR Reforms Programme requires the continued support of a service delivery partner to lead on all aspects of service delivery for the programme and in particular to continue the work to iterate the E2E customer journey and blueprint post GDS service standards, following Alpha exit.

03

The service delivery support is integral

The service delivery support is integral to the NDR Reforms programme's deliverables.

04

VOA will not be able to fulfil

VOA will not be able to fulfil this requirement to achieve value for money without the external expertise which we are hugely reliant upon.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Valuation Office Agency, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
981c8efe-2689-4113-ba80-d938f992a650
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
VOA/2023/072
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in IT Services

Scroll to explore the market network

Valuation Office Agency’s tender network

Assembling the network…

Also open now

Similar open tenders

Conversion Practices Victim Support Service

Cabinet Office

Closes 24 Jul 2028IT Services
Value not publishedValue

Outsourced IT Support Services

Hybu Cig Cymru-Meat Promotion Wales

Closes 17 Jul 2026IT Services
£350kValue