Call Handling
This sits below the typical range for Software & IT Systems contracts — a smaller, more accessible award. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Renewal of call handling software.
This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team.
The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team.
Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325.
Inform are the sole supplier on this framework.
- OCID
- 9949b65c-5fd9-4a32-a680-f5a09afb54cc
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- Call Handling 04/04/18
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