NHS Midlands & Lancashire Commissioning Support Unit
Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Radio, TV & Communications Equipment band — a substantial contract for the sector. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage.
Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
What the supplier must deliver
Annual Software & Support
Annual Software & Support.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- 9b243168-13f1-4079-b706-ca26c366e85f
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MLCSU - 1772 600302854
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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