Non-Emergency Patient Transport Services

Currently, around 280,000 PTS journeys are booked each year, with patients being moved to and from NHS-funded treatment at a range of sites across Sussex including acute hospitals, and local venues providing community-based care.

The service is responsible for safely and effectively transporting eligible patients between their nominated place of residence, to, from and between NHS-funded healthcare facilities in a timely manner, so that they can receive the health care for which they are booked.

This responsibility includes: • Providing a single point of access and full booking service for patients and HCPs • Equitable and consistent application of the eligibility criteria to all patients and carers • Signposting patients who are not eligible for PTS to alternative transport arrangements • Effective determination of mobility need or needs • Allocation of journeys across the sub-contracted transport providers through an equitable, open and transparent process • Effective communication and collaboration with system wide stakeholders • Coordination and management of all patient journeys • Timely reporting to Commissioners