HMCTS National Digital Support Service
The current contract for the HMCTS National Digital Support Service is due to end on Autumn 2026.
We are now exploring what the future of the service should look like.
Evidence from the current service indicates that users of our current Digital Support Service, often face additional barriers and therefore may have multiple support needs.
This can include help with understanding the process and communicating their case effectively.
The purpose of this event is to collect feedback on what the type of support provided for the new service could be and assess interest in the high-level proposals.
We want to hear organisations who: - have experience support user with multiple needs - support Court and Tribunals service users - have knowledge in the digital inclusion sector Event details HMCTS invites interested organisations to attend a virtual market engagement event on Tuesday 12th November 2024 which will be delivered via Teams and take place between 13:00 - 16:00.
Please respond by Monday 4th November 2024 to allow time for invitations to be issued.
The main purpose of this event is to seek your feedback on the type of support provided by the digital support service to HMCTS users.
We want to understand how this aligns with your experience(s) of supporting HMCTS users or users who have multiple needs.
The event structure will be as follows: - background of the Digital Support Service - what we have learned about user needs - the key challenges to consider going forward - questions and feedback discussion Some of the key questions this session will be addressing include: 1.
What range of support do digitally excluded users need to enable them to access HMCTS services?
2.
What are the key enablers to deliver a service that provides digital assistance to HMCTS users?
3.
Do you see any challenges or limitations to supporting users who struggle getting online in accessing HMCTS services?
Please note that the presentation slides will be shared with attendees after the meeting.
For additional information, please contact us at the email provided.
What the supplier must deliver
The current contract for the HMCTS National
The current contract for the HMCTS National Digital Support Service is due to end on Autumn 2026.
We are now exploring what the future
We are now exploring what the future of the service should look like.
Evidence from the current service indicates
Evidence from the current service indicates that users of our current Digital Support Service, often face additional barriers and therefore may have multiple support needs.
The purpose of this event is
The purpose of this event is to collect feedback on what the type of support provided for the new service could be and assess interest in the high-level proposals.
Have experience support user with multiple needs
have experience support user with multiple needs.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- 9ee6f26f-56b8-4609-9a95-a4a830d85598
- Stage
- preprocurement · Closed
- Source
- Contracts Finder
- Buyer ref
- tender_469633/1416628
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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