RFP QuestBeta
ClosedStage · contract

D V L A

Provision Of Telephone Translation Services

Business ServicesCPV 79000000 79500000
Value£4k
Deadline20 Dec 2016
Published18 May 2017
RegionWales
Timeline
Published 18 May 2017ClosedCloses 20 Dec 2016
Contract value in context
£4ktotal contract value
median £66k
this tender£0£1.6m

This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

The Contracting Authority requires telephone translation services to support its business operations.

The requirement is set to continue in the coming years.

In support of their driving/vehicle license application, a small number of customers will contact DVLA (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the DVLA telephone agent in the English Language.

At this point, the DVLA telephone clerk will require assistance in dealing with the telephone call in their native language.

DVLA awarded a contract from the Crown Commercial Services Framework RM1092 Lot 2.

Key requirements

What the supplier must deliver

01

The Contracting Authority requires telephone translation services

The Contracting Authority requires telephone translation services to support its business operations.

02

In support of their driving/vehicle license application

In support of their driving/vehicle license application, a small number of customers will contact DVLA (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the DVLA telephone agent in the English Language.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
9f05c8a1-2904-461a-b75d-ef2c06a010e0
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
PS/16/80
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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