Call Centre Solution
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.
This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience.
The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
What the supplier must deliver
This shall allow for multiple different incoming
This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience.
The solution shall also be future facing
The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Southern Housing, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- a219aa17-c5bc-4c14-a5ff-b8a18cf382d4
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MT230527
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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