RFP QuestBeta
OpenStage · pipeline

Hertfordshire Constabulary

Customer Insight Platform - Hertfordshire

Business ServicesCPV 79000000 79300000 79340000 79342000 72000000 72200000 72260000 48000000 48600000
Value£60k
Deadline
Published24 Jun 2024
RegionEast of England
Contract value in context
£60ktotal contract value
median £66k
this tender£0£1.6m

This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers.

The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE).

The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire.

The platform is also required to obtain the Voice of the Employee and insights from partner agencies.

The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

Key requirements

What the supplier must deliver

01

The document has been prepared to provide

The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE).

02

The platform is also required to obtain

The platform is also required to obtain the Voice of the Employee and insights from partner agencies.

03

The platform will support and inform local

The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3
Stage
pipeline · Closed
Source
Contracts Finder
Buyer ref
CF-0023000D4K000001WteKUAS
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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