Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight

The purpose of this invitation to tender is to establish an agreement with a service provider for the provision of quantitative research services where NS&I require an external agency to support.

This includes running NS&I's strategic level customer satisfaction survey and providing customer experience advice based on wider insight and expertise.

Please note this contract does not include omnibus services as these are already covered by another contract or NS&I's tactical customer satisfaction surveying or transactional surveying that is conducted by Atos.

Each year NS&I potentially carries out a small number of ad-hoc quantitative research projects.

Currently we do not have a contract in place to cover these needs so need to tender for each piece separately.

For efficiency purposes we want to set up a 'call off' contract with an agency that can provide us with any ad hoc quantitative research services that are not covered by current contracts.

NS&I is unable to guarantee whether any ad hoc quantitative research projects will be commissioned during the lifetime of this contract or the scale of any pieces that are commissioned.

Ad hoc quantitative research projects could take a number of different formats and cover a range of topics.

In addition to this ad hoc quantitative research there is the requirement to run NS&I's strategic customer satisfaction survey and support us by providing expert guidance around the area of customer satisfaction and customer experience.

In particular, recommending solutions to identify customer experience issues.