RFP QuestBeta
Awarded · ResultStage · contract

London Borough of Enfield

Customer Contact Centre Cloud Platform

Software & IT SystemsCPV 48000000
Value£1.1m
Awarded12 Sept 2024
Published22 Jan 2025
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£1.1mtotal contract value
median £91k
this tender£0£1.2m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services.

The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.

Buyer intelligence

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Source & provenance
OCID
aa69c5f2-981b-43dc-bc87-7219063b741f
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
ENFLD001-DN723023-99090166
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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