RFP QuestBeta
ClosedStage · contract

Crown Commercial Service

Provision of an Outsourced Contact Centre and Business Services

IT ServicesCPV 72222300
Value£73.9m
Deadline19 Feb 2025
Published9 Mar 2026
RegionLondon
Timeline
Published 9 Mar 2026ClosedCloses 19 Feb 2025
Contract value in context
£73.9mtotal contract value
median £120k
this tender£0£79.8m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

This contract will provide customer contact services to a range of Home Office Customers.

These services will include, but are not limited to telephony, webchat, email.

HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are

Key requirements

What the supplier must deliver

01

This contract will provide customer contact services

This contract will provide customer contact services to a range of Home Office Customers.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Crown Commercial Service, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
abd7ba2e-d1fb-415d-b86a-3bf6a8646b59
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CCIT24A35.
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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