Weaver Vale Housing Trust e-Tendering
Contact Centre 2019
This is a contract result notice, not an open opportunity. Details from the official award data.
The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme.
The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls.
The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation.
What the supplier must deliver
The Trust's vision is to implement
The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ad3b5d24-486d-47e6-8207-6120e20133c8
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- SYSTEM 00000311
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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