RFP QuestBeta
ClosedStage · contract

Consumer Council for Water

Specialist Customer Complaint Handlers

UtilitiesCPV 65100000 79500000
Value£400k
Deadline16 May 2019
Published16 Apr 2019
RegionLondon
Timeline
Published 16 Apr 2019ClosedCloses 16 May 2019
Contract value in context
£400ktotal contract value
median £302k
this tender£0£16.5m

This sits in the upper-middle of the Public Utilities band — a substantial contract for the sector. Based on 826 valued Public Utilities tenders in our corpus.

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The brief

To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets.

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Source & provenance
OCID
aecdca3a-57ec-4e95-b8bb-0427ee1e1aef
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_198813/763287
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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Consumer Council for Water’s tender network

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