Water Affordability 2020
This sits below the typical range for Public Utilities contracts — a smaller, more accessible award. Based on 826 valued Public Utilities tenders in our corpus.
The supplier is required to undertake online depth interviews with customers (i.e. water bill-payers) of water and sewerage companies in England and Wales.
Each customer will be from a household on a low income i.e. in receipt of income related benefits, or household income of less than £16k a year (couples or families) as well as a subset who are also on a water company social tariff scheme or on the industry wide Watersure scheme.
The depth interviews would establish their experience of managing household budgets, whether/how, their situation has been affected by the pandemic/lockdown, their relationship with their water company and how they would like to be communicated with.
What the supplier must deliver
The supplier is required to undertake online
The supplier is required to undertake online depth interviews with customers (i.e. water bill-payers) of water and sewerage companies in England and Wales.
The depth interviews would establish their experience
The depth interviews would establish their experience of managing household budgets, whether/how, their situation has been affected by the pandemic/lockdown, their relationship with their water company and how they would like to be communicated with.
Derived from the notice text — always confirm against the original documents.
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- b71c08e2-80d3-4065-bafa-01716464b5c0
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- contract · Contract
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- tender_251495/890769
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