RFP QuestBeta
ClosedStage · contract

Consumer Council for Water

Water Affordability 2020

UtilitiesCPV 65000000
Value£40k
Deadline14 Oct 2020
Published29 Sept 2020
RegionLondon
Timeline
Published 29 Sept 2020ClosedCloses 14 Oct 2020
Contract value in context
£40ktotal contract value
median £302k
this tender£0£16.5m

This sits below the typical range for Public Utilities contracts — a smaller, more accessible award. Based on 826 valued Public Utilities tenders in our corpus.

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The brief

The supplier is required to undertake online depth interviews with customers (i.e. water bill-payers) of water and sewerage companies in England and Wales.

Each customer will be from a household on a low income i.e. in receipt of income related benefits, or household income of less than £16k a year (couples or families) as well as a subset who are also on a water company social tariff scheme or on the industry wide Watersure scheme.

The depth interviews would establish their experience of managing household budgets, whether/how, their situation has been affected by the pandemic/lockdown, their relationship with their water company and how they would like to be communicated with.

Key requirements

What the supplier must deliver

01

The supplier is required to undertake online

The supplier is required to undertake online depth interviews with customers (i.e. water bill-payers) of water and sewerage companies in England and Wales.

02

The depth interviews would establish their experience

The depth interviews would establish their experience of managing household budgets, whether/how, their situation has been affected by the pandemic/lockdown, their relationship with their water company and how they would like to be communicated with.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
b71c08e2-80d3-4065-bafa-01716464b5c0
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_251495/890769
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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