Customer Relationship Management (CRM) System Training and Process Review
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Research & Development — above three-quarters of comparable contracts. Based on 20,405 valued Research & Development tenders in our corpus.
MP Customer Service Division (CSD) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects (MP) and optimise integration with the Operations CRM system.
This work will also review and optimise business as usual (BAU) owner processes to help secure future organisational self-sufficiency in this field within Highways England.
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- OCID
- b8a642d2-c716-481e-9c94-4629dd2a8d50
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_141474/784061
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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