Virtual Contact Solution
This is a contract result notice, not an open opportunity. Details from the official award data.
Overview At present, Abri use Microsoft Teams as their internal collaboration tool.
This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users.
This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way.
As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution.
In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life.
The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform.
What the supplier must deliver
As there is to be no reduction
As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution.
The required solution must provide a centralised
The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ba00b146-a0a8-4e04-a688-10acdfd832c2
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- P/RAD 0789/2020
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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