Contact Centre as a Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement.
It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually.
The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
What the supplier must deliver
This contract will ensure the continuation
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement.
It enables MaPS to centrally manage phone
It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually.
The core elements of the contract include
The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
Derived from the notice text — always confirm against the original documents.
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- OCID
- c146e70b-0de7-438c-a032-5caf41b41417
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- P-0029
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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