Pulse vADC support 30/09/2022 - 29/09/2023
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Software & IT Systems contracts — a smaller, more accessible award. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Renewal of support and licensing is required for the following device serial numbers: - MNT-STM-2000-L-1 S/N: 665564 - MNT-STM-2000-L-1 S/N: 665565 - MNT-STM-2000-L-1 S/N: 663874 - MNT-STM-2000-L-1 S/N: 665562 Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following: • 24x7x365 Global Support Centre assistance • Customer Support Portal access • Online knowledge base, technical documentation and support forum access • Software updates • Hardware replacement • Customer Enabled Escalation on the CSP • Maintenance Window Coverage • Support Notifications • In-depth Root Cause Analysis on demand • E-Learning access
What the supplier must deliver
Renewal of support and licensing is required
Renewal of support and licensing is required for the following device serial numbers:.
Of the two service support offerings (Gold
Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following:.
24x7x365 Global Support Centre assistance
24x7x365 Global Support Centre assistance.
Customer Support Portal access
Customer Support Portal access.
Online knowledge base, technical documentation and support
Online knowledge base, technical documentation and support forum access.
Derived from the notice text — always confirm against the original documents.
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- OCID
- c5e469ed-5a68-4098-8506-26a068138b0b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CORNWALL001-DN633930-70096597
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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