Northumbria Healthcare NHS Foundation Trust
Contact centre solution
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise.
A refresh of the current contact management solution has been identified and it is the intention of the Trust to go out to market to evaluate innovative technologies and methods of service delivery.
The current service handles internal and external engagements across all Trust sites with call volumes of circa 7,000 per day.
This is predominately via voice, however the ability to handle SMS, web chat and robotic channels is becoming more prevalent.
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- OCID
- ce0119a7-4956-4c45-b550-2e0d2ccf0a94
- Stage
- contract · Contract
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- Contracts Finder
- Buyer ref
- CF-2380900D0O000000rwimUAA
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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