Centralised Delay Repay Service and Related Services
All tender documentation and submissions of tenders to be through the RDG Jaggaer Portal via the address below: https://raildeliverygroup.tlb.app.jaggaer.com/go/40824934019E94A5A7C6 If you have trouble accessing the above link you may access through the Jaggaer site below: https://raildeliverygroup.tlb.app.jaggaer.com/. If you havent registered already in Jaggaer for RDG you will need to do so. Please contact RDG via mark.earey@raildelivery group or craig.locklyey@raildelivery group in the event of difficulties.
The submission route named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
Rail Delivery Group (RDG) intends to procure the Phase 1 supplier set for a consolidated Great Britain Delay Repay service, aligned to the wider Great British Railways (GBR) implementation.
RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support.
Phase 1 is expected to be structured into lots covering: (1) core Delay Repay platform and lead systems integration; (2) electronic Ticket Validation Database capability (eTVD); and potentially (3) print and postal fulfilment for letters/rail travel vouchers and the provision of rail travel vouchers and warrants for non DRS requirements.
RDG anticipates subsequent procurement, later including Pay As You Go (PAYG) scheme integration; Phase 1 solutions should support future operational hand-offs (e.g., exception queues and operational MI).
Scope and sequencing are indicative and may be refined prior to tender.
The total spend values stated in this notice are based on estimated levels of capacity and throughput needed as at the date of this notice for the full contract duration including all term extensions exercised.
What the supplier must deliver
RDG is expected to lead delivery
RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support.
RDG anticipates subsequent procurement, later including Pay
RDG anticipates subsequent procurement, later including Pay As You Go (PAYG) scheme integration; Phase 1 solutions should support future operational hand-offs (e.g., exception queues and operational MI).
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0671f5
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 053093-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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