INFORMATION COMMISSIONER'S OFFICE
FLEX AI Omni Channel Citizen Services Platform
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.
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- OCID
- cf243154-1928-42de-898e-8fb25aa1959b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 2022ICO00185
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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