RFP QuestBeta
ClosedStage · preprocurement

Wolverhampton City Council

Citizen Facing Forms

Software & IT SystemsCPV 48000000
ValueValue not published
Deadline18 Feb 2022
Published1 Feb 2022
RegionWest Midlands
Timeline
Published 1 Feb 2022ClosedCloses 18 Feb 2022
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The brief

Wolverhampton City Council currently has an existing contract, due to expire 31 July 2022, for the provision of online forms where customer details are entered directly into the Revenues and Benefits Northgate software with a record of the information provided being held in the Enterprise document management system.

The purpose of this Preliminary Market Consultation (PMC) is to seek input from potential suppliers within the market, to establish how the Council can build on existing provision to improve customer experience and reduce manual intervention.

There is a corporate solution for 'My Account' within Wolverhampton, with Revenues and Benefits due to join the corporate solution during 2022, so that any solution for eservices will need to integrate and incorporate the corporate solution.

The PMC will provide an opportunity for Wolverhampton City Council (CWC) to obtain an insight into how potential suppliers might approach the delivery of these services and gain an understanding into the likely level of interest from the market.

Key requirements

What the supplier must deliver

01

There is a corporate solution for 'My

There is a corporate solution for 'My Account' within Wolverhampton, with Revenues and Benefits due to join the corporate solution during 2022, so that any solution for eservices will need to integrate and incorporate the corporate solution.

02

The PMC will provide an opportunity

The PMC will provide an opportunity for Wolverhampton City Council (CWC) to obtain an insight into how potential suppliers might approach the delivery of these services and gain an understanding into the likely level of interest from the market.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
1e6fac2c-569a-40a7-b065-d077c467058b
Stage
preprocurement · Closed
Source
Contracts Finder
Buyer ref
CWC21149
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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