RFP QuestBeta
Awarded · ResultStage · contract

Crown Commercial Service

Provision of User Research Consultancy

R&DCPV 73200000
Value£100k
Awarded2 Oct 2022
Published4 Oct 2022
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£100ktotal contract value
median £66k
this tender£0£561k

This sits in the upper-middle of the Research & Development band — a substantial contract for the sector. Based on 20,405 valued Research & Development tenders in our corpus.

The brief

Provision to run a discovery to further understand the detailed CCS procurement user experience - including issues/challenges/ problems faced by buyers, suppliers and CCS colleagues at each part of the commercial procurement process.

By engaging with a User Research Consultancy, they will be able to provide on a call off basis; transformative change by applying proven user-centred methods.

Approaching user research in a more holistic "whole system" user research episode (rather than the specific project-based approach) could give us a much better understanding of where our users' problems lie.

Ensuring this research is captured as a repository or library means that it can be built on over time and inform many projects and work strands.

Key requirements

What the supplier must deliver

01

By engaging with a User Research Consultancy

By engaging with a User Research Consultancy, they will be able to provide on a call off basis; transformative change by applying proven user-centred methods.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Crown Commercial Service, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
d397ebd5-672a-4943-a40b-80f5b1739cde
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CCTS22A80.
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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