Water Affordability Customer Research 2024
This sits below the typical range for Public Utilities contracts — a smaller, more accessible award. Based on 826 valued Public Utilities tenders in our corpus.
There will be two elements to the customer research: - Quantitative research with a representative sample of household water customers to: understand the prevalence of difficulties in being able to afford to pay water bills and associated behaviours and consequences. explore levels of awareness of available support and willingness to seek such help. - Depth research to zoom in on the experiences of low income households, to provide richer insights on the challenges they face in paying their water bills and in managing their household budgets.
What the supplier must deliver
Understand the prevalence of difficulties in being
understand the prevalence of difficulties in being able to afford to pay water bills and associated behaviours and consequences.
Explore levels of awareness of available support
explore levels of awareness of available support and willingness to seek such help.
Depth research to zoom in on
Depth research to zoom in on the experiences of low income households, to provide richer insights on the challenges they face in paying their water bills and in managing their household budgets.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Consumer Council for Water, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- d54c668e-e319-4390-8eb1-670f4edc3bb4
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_440138/1359490
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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