The Provision of a Case Management System Software Package
Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.
As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace.
This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years.
By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers.
The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.
What the supplier must deliver
Your Homes Newcastle (YHN) has under-gone
Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.
By implementing an easy-to-use Case Management system
By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers.
The system should also allow Managers
The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- d7057028-f798-414b-850a-4830475f440e
- Stage
- preprocurement · Closed
- Source
- Contracts Finder
- Buyer ref
- P-006874 (P1847)
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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