Digital Training and Upskilling Programmes

We currently have two on-line customer portals with the aim of making it significantly easier for customers to get in touch and interact with us.

Giving our customers the opportunity to carry out more activities online such as making payments, booking and tracking their upcoming repairs etc, rather than having to contact us by telephone.

We want our portals to become the primary way customers contact us.

We'll nudge, persuade and encourage customers who are comfortable with digital communications to use the portal as their primary point of contact and will support those who can't through training and where access to a device/data are barriers we will set up a loan scheme to give customers access to laptops, tablets or MiFi units (portable or pocket WiFi).

This is the start of our journey towards our portals becoming the primary access point for all customers, creating ch…