RFP QuestBeta
ClosedStage · contract

Royal Borough Of Kensington & Chelsea

Provision of Housing Benefit and Council Tax Remote Processing Services

IT ServicesCPV 72000000 72300000 72200000 72250000
Value£443k
Deadline27 Nov 2015
Published29 Oct 2015
RegionLondon
Timeline
Published 29 Oct 2015ClosedCloses 27 Nov 2015
Contract value in context
£443ktotal contract value
median £120k
this tender£0£3.5m

This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

The Council will require between two and four Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims.

The Assessment Officers will carry out all types of assessments including council and private claims, working age and pension age claims and Passport and non-passport claims.

They will also be required to process overpayments using the Council’s Sundry Debtors system and reply to customer’s queries in writing and on the telephone.

The exact number of workers required on any given month will be determined by the Council and will depend upon the volume of work.

The Council will issue instructions to the Contractor as and when required.

Key requirements

What the supplier must deliver

01

The Council will require between two

The Council will require between two and four Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims.

02

They will also be required to process

They will also be required to process overpayments using the Council’s Sundry Debtors system and reply to customer’s queries in writing and on the telephone.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
da521a5c-cb77-4b1b-8a7e-355d274a7440
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
prj_RBKC_4279 - Provision of Housing Benefit and Council Tax Remote Processing Services
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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