Royal Borough Of Kensington & Chelsea
Provision of Housing Benefit and Council Tax Remote Processing Services
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
The Council will require between two and four Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims.
The Assessment Officers will carry out all types of assessments including council and private claims, working age and pension age claims and Passport and non-passport claims.
They will also be required to process overpayments using the Council’s Sundry Debtors system and reply to customer’s queries in writing and on the telephone.
The exact number of workers required on any given month will be determined by the Council and will depend upon the volume of work.
The Council will issue instructions to the Contractor as and when required.
What the supplier must deliver
The Council will require between two
The Council will require between two and four Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims.
They will also be required to process
They will also be required to process overpayments using the Council’s Sundry Debtors system and reply to customer’s queries in writing and on the telephone.
Derived from the notice text — always confirm against the original documents.
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