RFP QuestBeta
Awarded · ResultStage · contract

Hertfordshire County Council

Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council

Business ServicesCPV 79512000
Value£17.8m
Awarded14 Aug 2023
Published27 Oct 2023
RegionEast of England
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£17.8mtotal contract value
median £66k
this tender£0£19.3m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Awarded Contract - the contract has been awarded to Serco Limited Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.

The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each.

The contract value range stated above in Section 1 allows for the two x 12 month extension periods.

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Source & provenance
OCID
db6fc5e0-5c02-4f3a-a27e-fc8da2ed8b0b
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
HCC2314575
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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