RFP QuestBeta
ClosedStage · contract

Nhs Business Services Authority

Facilities Management Helpdesk Software

Software & IT SystemsCPV 48000000
ValueValue not published
Deadline20 Dec 2016
Published13 Dec 2016
RegionNorth East
Timeline
Published 13 Dec 2016ClosedCloses 20 Dec 2016
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The brief

The NHSBSA is looking to procure a Facilities Management helpdesk solution which allows department managers and core service operatives to log faults via an internet web portal from any computer on any NHSBSA premises.

This flexibility will allow users to alert the Property and Facilities Department of any Property, Facilities or Services based faults as and when they arise.

The help desk will allow the user to track the progress of the faults they raise and will be notified by email as the job progresses to completion.

The Helpdesk will also allow users to keep a record of previous faults raised and have the option of re‐raising those jobs should the fault not be satisfactorily resolved.

Key requirements

What the supplier must deliver

01

The Helpdesk will also allow users

The Helpdesk will also allow users to keep a record of previous faults raised and have the option of re‐raising those jobs should the fault not be satisfactorily resolved.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
dba00279-ed64-49f6-9298-9ff917295d80
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
16_10_03
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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