ClosedStage · contract

Understanding customer experience of parcel deliveries

Business ServicesCPV 79000000 79300000

Value£71k

Deadline20 Mar 2026

Published22 Jun 2026

RegionLondon

Contract value in context

£71ktotal contract value

median £66k

this tender£0£1.6m

This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.

Source & provenance

OCID: e1b9847f-b2fa-4a16-ad9d-adec9a84952d
Stage: contract · Contract
Source: Contracts Finder
Buyer ref: tender_522024/1587292

View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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