PRELIMINARY MARKET CONSULTATION - Contact Centre System
This sits below the typical range for Radio, TV & Communications Equipment contracts — a smaller, more accessible award. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users.
We are undertaking this Preliminary Market Consultation (PMC) to help inform the specification to design and deliver the ambition for Kirklees around improving access to Council and Partner services and to deliver a Customer Service Centre experience of the future.
This PMC is not an invitation to tender or a request for formal expressions of interest.
The Council, as the contracting authority, is issuing this request for information only, to assess the reaction and potential of the market and thus make any future procurement process more targeted and efficient.
Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (https://yortender.eu-supply.com).
Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022.
Your responses will assist us in creating a procurement process which is well-framed, focused, feasible and of keen interest to the market.
What the supplier must deliver
We are undertaking this Preliminary Market Consultation
We are undertaking this Preliminary Market Consultation (PMC) to help inform the specification to design and deliver the ambition for Kirklees around improving access to Council and Partner services and to deliver a Customer Service Centre experience of the future.
Further information on the PMC and response
Further information on the PMC and response questionnaire is available for interested organisations to access on the YORtender website (https://yortender.eu-supply.com).
Responses to the PMC must be made
Responses to the PMC must be made via YORtender no later than 13:00 on 7 January 2022.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Kirklees Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- e3650a84-42bb-4a9a-b169-2d1b72685dc3
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 20211214123054-104104
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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