RFP QuestBeta
ClosedStage · contract

London Borough Of Lambeth

Revenues Service - Options Appraisal

Business ServicesCPV 79000000
Value£20k
Deadline3 Jan 2022
Published29 Nov 2021
RegionLondon
Timeline
Published 29 Nov 2021ClosedCloses 3 Jan 2022
Contract value in context
£20ktotal contract value
median £66k
this tender£0£1.6m

This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

Our Vision: We make access to all council services simple for all, ensure that we offer a quality customer-focused service end-to-end, and enable maximum self-service for those that can: Strategic Objective 1: To deliver an improved and consistent customer experience.

Strategic Objective 2: Design our services in such a way that makes them easy to access, whilst delivering the right outcomes in the most efficient way possible.

Strategic Objective 3: To invest in technology to enable us to deliver services in a way that meets your expectations.

Strategic Objective 4: Create the environment, facilities and advocacy to support those that Scope of Services: Lambeth has a contract with third party to provide Revenue's collection and customer services concerning council tax and non-domestic rates, corporate services, and housing.

This contract was extended in 2017 and runs through to November 2026.

We are currently looking to appoint a suitably experienced consultant to assist the Council with a high-level options analysis of service delivery options for the Council's Revenues collection service (Council Tax and Business Rates).

The provider should produce a High-level Options analysis which should consist of the following components: • Market Review • Analysis of options • Financial Analysis • Overall Strategy and possible implementation outlines • Recommendations

Key requirements

What the supplier must deliver

01

We make access to all council services

We make access to all council services simple for all, ensure that we offer a quality customer-focused service end-to-end, and enable maximum self-service for those that can:.

02

Strategic Objective 1: To deliver an improved

Strategic Objective 1: To deliver an improved and consistent customer experience.

03

Strategic Objective 3: To invest in technology

Strategic Objective 3: To invest in technology to enable us to deliver services in a way that meets your expectations.

04

Strategic Objective 4: Create the environment, facilities

Strategic Objective 4: Create the environment, facilities and advocacy to support those that.

05

Lambeth has a contract with third party

Lambeth has a contract with third party to provide Revenue's collection and customer services concerning council tax and non-domestic rates, corporate services, and housing.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
e5419400-9e52-4675-af8f-63ab9250140c
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
RS
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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