Outsourced Contact Centre Renewal
This sits in the upper-middle of the Public Utilities band — a substantial contract for the sector. Based on 826 valued Public Utilities tenders in our corpus.
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system.
Maintaining a quality, customer centric, service to water customers as if it was provided in-house.
What the supplier must deliver
Tender to obtain a dedicated external resource
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Consumer Council for Water, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- eb84fdd9-ea53-40fb-bfe6-411b9e206216
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_464689/1404584
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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Consumer Council for Water’s tender network
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