EBC - Residential Property Managing Agent Service

EBC seeks to appoint a Service Provider capable of delivering the following services, either directly or through third parties: o Customer Services: Managing customer contact and out-of-hours service provision, complaint management, and the holding and processing of customer data, including regular collection of tenant circumstances and vulnerabilities.

This also includes tenant engagement and consultation. o Tenancy Management: Providing lettings services, completing CORE returns, proactively managing antisocial behavior, overseeing mutual exchanges, handling tenancy changes, and addressing tenancy fraud. o Tenancy Sustainment: Offering financial management support, domestic abuse support, safeguarding services, and assistance in accessing services necessary to sustain tenancies. o Estate Management: Including estate inspections, cleaning, window cleaning, and grounds maintenance. o Responsive Repairs and Void Works: Ensuring timely and effective repairs and preparation of void properties for new tenants. o Landlord Health and Safety: Ensuring compliance with all health and safety regulations and maintaining safe living conditions. o Support for New Property Acquisitions and Disposals: Assisting with the acquisition of new properties and the disposal of existing ones. o Rent and Service Charge Management: Setting, collecting, and managing rent and service charges. o Tenant Satisfaction: Collecting and reporting on tenant satisfaction, including conducting Tenant Satisfaction Measures bi-annually.