RFP QuestBeta
Awarded · ResultStage · award

Anchor Hanover Group

Eclipse Call Systems Repairs & Maintenance

ValueValue not published
Awarded
Published17 Apr 2026
RegionNationwide
Outcome — awarded
ECLIPSE NURSECALL SYSTEMS

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
property.procurement@anchor.org.uk

The procurement contact named on the official notice.

The brief

This notice confirms the appointment of Eclipse Nurse Call Systems for the repair and maintenance of proprietary nurse and warden call systems.

The contract ensures that critical communication infrastructure remains functional and compliant with healthcare safety standards.

Emergency and Reactive Repairs The provider will deliver technical troubleshooting and component replacement to resolve system failures.

This service is designed to maintain continuous operation and protect resident safety within the facility.

Preventative Maintenance Schedule The contract includes periodic inspections to verify system integrity and prevent equipment downtime.

These checks assist the facility in meeting CQC requirements and maintaining reliable system performance.

Proprietary System Support Contracted services cover the specialized maintenance of Eclipse hardware, including Aurum touchscreen consoles and Liberty ID wireless systems.

This ensures all proprietary features are serviced according to manufacturer specifications.

Support for Legacy Equipment Maintenance and parts sourcing will be provided for older warden call and alarm technology.

This support extends the operational life of existing systems and manages the transition toward future upgrades.

Ancillary Technology Integration The scope of work includes the upkeep of integrated devices such as fall sensors, dementia monitoring tools, and wireless network software to ensure a comprehensive alert environment.

Key requirements

What the supplier must deliver

01

The provider will deliver technical troubleshooting

The provider will deliver technical troubleshooting and component replacement to resolve system failures.

02

This service is designed to maintain continuous

This service is designed to maintain continuous operation and protect resident safety within the facility.

03

Proprietary System Support

Proprietary System Support.

04

Support for Legacy Equipment

Support for Legacy Equipment.

05

This support extends the operational life

This support extends the operational life of existing systems and manages the transition toward future upgrades.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-06851c
Stage
award · Awarded
Source
Find a Tender
Buyer ref
035106-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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