Home Group - Customer Insight Framework (2017)
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Research & Development — above three-quarters of comparable contracts. Based on 20,405 valued Research & Development tenders in our corpus.
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel.
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- OCID
- eff05287-f046-48d2-8a97-0c81fa1eddb8
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- HMEGRP001-DN309920-54091584
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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