RFP QuestBeta
ClosedStage · contract

Cumberland Council

Customer Experience and Enterprise Digital Platform

Software & IT SystemsCPV 48000000
Value£1.3m
Deadline7 Oct 2025
Published18 Dec 2025
RegionLondon
Timeline
Published 18 Dec 2025ClosedCloses 7 Oct 2025
Contract value in context
£1.3mtotal contract value
median £91k
this tender£0£1.4m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

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The brief

Call off contract from CCS RM6285 Back Office Software 2.

Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support.

Optional extension period from 29 November 2029 - 28 November 2035

Key requirements

What the supplier must deliver

01

Cumberland has purchased licensing of the Netcall

Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Cumberland Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
f231c7d9-b099-4406-942e-d6ac94e4e5e3
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CC001-DN801117-67914387
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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