Tenancy Relations Service
This sits in the upper-middle of the Real Estate Services band — a substantial contract for the sector. Based on 3,366 valued Real Estate Services tenders in our corpus.
The Council, through its Housing Needs Service, will carry out an initial assessment of any case where there is a complaint of harassment or illegal eviction.
The Council officer will contact all parties to try and mediate and resolve any issues by telephone.
If the Council's initial assessment concludes that a case requires ongoing investigation and casework, the case will then be referred to the Service Provider.
The Council will carry out its mediation service over the telephone, the purpose of which will be to determine if the matter needs to be referred to the Service Provider.
Any harassment/illegal eviction matter will be referred by a Housing Options Officer or Manager by sending an e-mail with brief details of the issue to the Service Provider.
This will ensure that a record of every referral made is kept and to monitor the performance of the Service.
What the supplier must deliver
The Council will carry out its mediation
The Council will carry out its mediation service over the telephone, the purpose of which will be to determine if the matter needs to be referred to the Service Provider.
This will ensure that a record
This will ensure that a record of every referral made is kept and to monitor the performance of the Service.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at London Borough of Brent, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- f457701a-5730-4948-802c-e2990c922acd
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LBBRENT001-DN696292-66076067
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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