Northumbria University at Newcastle
GB-Newcastle upon Tyne: T21/0024 Contact Centre
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Radio, TV & Communications Equipment — above three-quarters of comparable contracts. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
NOTE: This notice was updated on 06 January 2022 for the following reason: This is a correction of the closure date.(The University is looking to implement a Contact Centre as a Service (CCaaS) to enable improved multi-channel inbound and outbound contact between the University (including our partner organisation staff) and its external customers within the UK and internationally.
The aim of the CCaaS is to enhance our customer service model by improving the customer experience through more relevant, efficient and joined up, inbound and outbound communication.
This practice this needs to cover at a minimum: •Having systems and data available that enable us to anticipate customer requirements, needs and levels of demand via a reporting dashboard. •Making it easier for new and existing customers to be able to find what they need via self-service options. •Making it easier for new and existing customers to get in touch with us, through multiple channels. •Enabling us to efficiently route new and existing customers to the people/resources/support they need or want. •Enabling us to respond to new and existing customers in a quickly and efficiently, enhancing their experience throughout the process.)
What the supplier must deliver
This practice this needs to cover at
This practice this needs to cover at a minimum:.
Making it easier for new and existing
Making it easier for new and existing customers to be able to find what they need via self-service options.
Enabling us to efficiently route new
Enabling us to efficiently route new and existing customers to the people/resources/support they need or want.
Derived from the notice text — always confirm against the original documents.
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- OCID
- f733cbe7-9b38-4971-b16c-1649d879ab7b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP652877698
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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