Information, Advice and Guidance Service

The London Borough of Croydon (the Council) is seeking to engage providers for the provision of Information, Advice and Guidance.

The aim of a universal IAG service in Croydon is to improve and protect people's wellbeing, prevent problems from worsening and turning into crises, and reduce residents need for other services.

The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics.

The Provider will offer services to include: o General, accredited information and advice o General casework o Specialist casework o Advocacy o Research and campaigns work o Financial capability work o Digital training o Volunteering opportunities o Legal advice Subject areas covered include but are not limited to: o Welfare benefits o Debt and money management o Housing and Homelessness o Employment issues o Immigration o Discrimination The full scope of the contract requirements are provided in the Service Specifications, which form part of the Tender Documents.

The Contracts is for a period of 2 + 1 years (the Term).

This procurement is in line with PCR2015 the open process.

The required Services are being procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal.

All communication throughout the tender process will be via London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk).