RFP QuestBeta
ClosedStage · contract

UNIVERSITY OF SOUTHAMPTON

External Debt Recovery Services

Financial ServicesCPV 66000000 66100000 66120000
Value£79k
Deadline19 Nov 2024
Published20 Jan 2025
RegionNationwide
Timeline
Published 20 Jan 2025ClosedCloses 19 Nov 2024
Contract value in context
£79ktotal contract value
median £150k
this tender£0£4.7m

This sits in the lower-middle of the Financial & Insurance Services band — a mid-scale opportunity. Based on 8,013 valued Financial & Insurance Services tenders in our corpus.

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The brief

The University of Southampton is looking to obtain external debt recovery services.

Typically, student debt is passed to the Credit Control (CC) team after a set of 4 emailed Dunning reminders have been sent to the student from the Fees team, and where the student has failed to respond.

Other situations when student debt is passed to CC will be when a student has requested a bespoke payment plan or has left the UoS and would no longer receive the 4 automated emails from the Fees team.

An active telephone, email and letter campaign is then used to target these non-payers to establish a reason for non-payment and ultimately collect the debt.

There are times when none of the above actions are successful, and the UoS then requires the assistance of a third party to recover the debt.

The Supplier is required to act on the University's behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral.

Key requirements

What the supplier must deliver

01

The Supplier is required to act on

The Supplier is required to act on the University's behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
faf2a197-89e0-4030-9beb-5343b363c6ff
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
2024UoS-1338
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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