Department for Work and Pensions
Universal Credit Targeted Case Review Resource Augmentation
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
This contract is to provide augmented resource to undertake Universal Credit case reviews.
The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly.
Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately.
Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error.
The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately £430m with options and extensions potentially increasing the total value to approximately £694m.
The current indicative value of the contract based on prices tendered in the winning tender, is £368m, rising to £632m with all extensions and options.
What the supplier must deliver
This contract is to provide augmented resource
This contract is to provide augmented resource to undertake Universal Credit case reviews.
Deliver value to the taxpayer and reduce
Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ff9878d6-031a-44a9-8b1e-53c703508d49
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_371745/1372925
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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