First Group Service Desk Managed Service Procurement Tender
The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers.
Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.
What the supplier must deliver
The proposed solution seeks to integrate Service
The proposed solution seeks to integrate Service Desk services more closely with one Service Desk team who will be the single point of contact for FirstGroup staff, internal support groups and other suppliers.
Our solution will also deploy a common
Our solution will also deploy a common IT Service management toolset across the Group, across existing third-party services and in house teams; and at the same time provide cost efficiencies that generate year-on-year cost savings.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-04c256
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 039135-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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