UNIVERSITY OF NOTTINGHAM (THE)
Contact Centre Services
The procurement contact named on the official notice.
A Contact Centre Service provider is required to support the University's call centre operation for the University Clearing process from the 1st July 2021 to 31st August.
The university cannot resource the prolonged call centre support that is needed this year, due to the increased uncertainty within the applicant community caused by the Covid-19 impacts on study and examinations.
During this period it is anticipated that 20 call handlers will be required, rising to 300 during the 10th to 12th August 2021.
Call handlers are required to support on three types of line: Clearing Hotline; Confirmation Hotline; Medicine & Health Sciences Hotline.
What the supplier must deliver
A Contact Centre Service provider is required
A Contact Centre Service provider is required to support the University's call centre operation for the University Clearing process from the 1st July 2021 to 31st August.
The university cannot resource the prolonged call
The university cannot resource the prolonged call centre support that is needed this year, due to the increased uncertainty within the applicant community caused by the Covid-19 impacts on study and examinations.
Call handlers are required to support on
Call handlers are required to support on three types of line: Clearing Hotline; Confirmation Hotline; Medicine & Health Sciences Hotline.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-02b2df
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 016310-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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