Call Monitoring of Teleheath Alarm Systems
The procurement contact named on the official notice.
Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people.
We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service.
As a precursor to commencing a procurement process we are issuing this Prior Information Notice (PIN) as a soft market testing exercise to enable Guinness to gain a better understanding of the providers in the market, their capability and capacity and their views on our outline approach.
It is not mandatory to respond and equally, information submitted will not be evaluated or count towards the future tender process.
What the supplier must deliver
Guinness is looking for a provider
Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people.
We want a provider that has experience
We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-02b52c
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 011706-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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