Out of Hours Customer Commnication
The procurement contact named on the official notice.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed.
This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider.
It was also include the monitoring of digital communication and where required outbound phone calls.
The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems.
Where needed Further actions will be raised by the Service Provider.
What the supplier must deliver
The Service Provider is required to support
The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-02c181
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 014862-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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