FIRST TRENITALIA WEST COAST RAIL LIMITED
Provision of 2nd & 3rd Line Managed IT Support Services
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
2nd/3rd Line Support The requirement is for a 2nd/3rd Line Managed Technical Support.
1.
End User Computer - (2nd Line) Technical Support for all End User Computer and Deskside, /Station IT & Retail support including but not limited to; Windows OS, Office 365, File Storage, Active Directory Daily Management, Laptops, Desktops, Software, Mobiles, Tablets, Printers, Conference Meeting Rooms and Peripherals.
Management of Security Software Licensing, Security Patching and Vulnerability Management. should also be included.
2.
Core Technologies - 3rd Line Technical Infrastructure support and management including but not limited to Data Centre services which include Azure hosted, Physical Servers, Citrix, Active Directory, Print Management, and 2 / 3 Core Application Support.
Management of core infrastructure policies and processes for All Services will have patching, backups, and recovery schedules and Disaster Recovery plans.
Security and Vulnerability Management must also be managed across all AWC hosted and physical instances.
What the supplier must deliver
The requirement is for a 2nd/3rd Line
The requirement is for a 2nd/3rd Line Managed Technical Support.
(2nd Line) Technical Support for all End
(2nd Line) Technical Support for all End User Computer and Deskside, /Station IT & Retail support including but not limited to; Windows OS, Office 365, File Storage, Active Directory Daily Management, Laptops, Desktops, Software, Mobiles, Tablets, Printers, Conference Meeting Rooms and Peripherals.
Management of Security Software Licensing, Security Patching
Management of Security Software Licensing, Security Patching and Vulnerability Management. should also be included.
3rd Line Technical Infrastructure support and management
3rd Line Technical Infrastructure support and management including but not limited to Data Centre services which include Azure hosted, Physical Servers, Citrix, Active Directory, Print Management, and 2 / 3 Core Application Support.
Security and Vulnerability Management must also
Security and Vulnerability Management must also be managed across all AWC hosted and physical instances.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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Make the case to bid
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- OCID
- ocds-h6vhtk-02cf76
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 018440-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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