FIRST TRENITALIA WEST COAST RAIL LIMITED
Provision of Managed Network Operations Centre.
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
Provide Network Operations Centre responsible for technical support & management of all network infrastructure including MPLS, Direct Internet Access, Data Centre, and hardware support (break fix) for network equipment hosted within Data Centre, Office, or Station locations.
To include but no limited to Switches, Routers, Firewalls, Corporate & Guest WIFI and VPN's.
Core Technologies to support will include: i.
Checkpoint Firewalls ii.
Meraki Wireless iii.
Cisco ISE iv.
Cisco Switches v.
Silver Peak SD-WAN vi. zScaler Cloud Web Filtering vii.
IaaS Networking (AWS / Azure) Core Support Hours 08:00-18:00 excluding Christmas and Boxing Day with Out of Hours Support covering all other times.
24/7 P1/P2 Incident Resolution via Major Incident Management Process and proactive alerting on critical systems and services.
Service will support business employees (approx.
3800) with all IT connectivity support requirements in office, at station or onboard train services.
Service should incorporate promotion of Self Service, Intelligent Monitoring and Automation throughout with use of the First Trenitalia West Coast Rail Limited ServiceNow Instance for incident management.
What the supplier must deliver
Provide Network Operations Centre responsible for technical
Provide Network Operations Centre responsible for technical support & management of all network infrastructure including MPLS, Direct Internet Access, Data Centre, and hardware support (break fix) for network equipment hosted within Data Centre, Office, or Station locations.
Core Technologies to support will include
Core Technologies to support will include:.
Core Support Hours 08:00-18:00 excluding Christmas
Core Support Hours 08:00-18:00 excluding Christmas and Boxing Day with Out of Hours Support covering all other times.
Service will support business employees (approx
Service will support business employees (approx.
3800) with all IT connectivity support requirements
3800) with all IT connectivity support requirements in office, at station or onboard train services.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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Make the case to bid
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- OCID
- ocds-h6vhtk-02cf80
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 018450-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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